HR Files: Are You In Compliance?

A critical piece of compliance for any employer is ensuring state and federal regulations are met regarding personnel file content.  Because of the nature of employee-related documents, employers should consider setting up several files for storing data such as: Employee Personnel File – This is used to store initial hiring, training certifications, termination records and other employment…

5 Common Misconceptions About COBRA

Consolidated Omnibus Budget Reconciliation Act or as most people refer to it as COBRA, is an important function for all employers who offer health insurance for benefit qualifying employees. Staying compliant with COBRA requirements can be a lot of work and if not handled correctly, can result in hefty fines and penalties. Here are the…

A Little “Give & Take”

Take a minute to read my blog post, and I will give you back that minute today (and every other day in the office).  If your job is anything like mine, a little extra time can go a long way. At MPAY, our goal is help others get the most out of their workday.  To…

The Truth Behind Commitment Phobia

Defining which metrics to use in measuring the success of a company seems like one of the most basic responsibilities of any leader. Many executives can clearly state their company’s vision, but can they tell you how they will know if they are on the right track to get there?  Why can’t companies commit to…

3 Reasons to Focus on Employee Morale

Previously we discussed simple ways to provide better customer service. But we have yet to consider that happy customers can also be the result of happy employees. A handful of companies have figured out how to successfully implement a culture where employees look forward to coming into work every day, are willing to stay late…

SOC_AL MED_A: Can I Buy a Vowel?

It was the email I’d been waiting three months to receive- the Wheel of Fortune call back invitation. It was formal, including the “when”, “where”, and eligibility rules, but no information on what to expect in the auditions. Where would I turn for this information? Social media. “Be honest with yourself. Don’t spend time and…

Customer Experience: Going for Gold

When was the last time a company exceeded your expectations? Or rebounded well from a mistake? How did that affect your image of them as a service provider? I’m sure we can all drum up a horror story or two from personal experience. That’s easy, but when was the last time you shared a story…