FUD in the ACA

Additional changes and delays in the Employer Shared Responsibility provisions under the Affordable Care Act were announced yesterday. Staying in compliance and keeping up to date on changes in payroll, taxes, and human resources has always been a challenge for small businesses. Adding new complexities like the Employer Shared Responsibility certainly make it easier for payroll…

What Your Timekeeping is Missing

How do you track employee hours? Through emails to supervisors? Keeping track via the white board in the break room? Maintaining an Excel spreadsheet? These are all reasonable ways to monitor employee time, but are they the most efficient and reliable? Is your current method capable of showing where you’re overpaying for unnecessary labor, verifying…

Customer Loyalty- Get in the Game!

So you don’t have a Super Bowl- sized marketing budget? Maybe you’re a small business that doesn’t have a marketing budget at all! Good news…there are other ways to win new business. How we communicate has changed, how we market has changed, how we service has changed- but one thing has remained the same- “word-of-mouth”…

Love You or Love You Not? Truth From Your Clients.

As I sit with leaders from Dell, Best Buy, McDonald’s, Xerox, and others this week at the Satmetrix Net Promoter Certification and Conference, one thing is certain- customer loyalty and retention are critical to a successful business, no matter what industry. A customer loyalty strategy (if you don’t already have one) should be at the…

10 Commandments of Human Capital Management

Some of the most important aspects of a business are those who make it run every day. It is necessary to successfully manage your employees, while staying compliant with federal and state requirements. Below are the top 10 recommendations to keep in mind for not only acquiring talent, but retaining it. 1. Talent acquisition Looking…

CRM – 3 Letters That Could Save Your Business

“I don’t know how many leads my sales team called last week.” “I don’t have accurate revenue forecasts because I have no visibility into the sales pipeline.” “I don’t have a way to record which clients have what services.” “I need to track who referred this client somehow.” Any of these sound familiar? Running a…

Winter Storm Janus: Payroll Stopper?

According to The Weather Channel, the “nor’easter” is “poised to pack a massive punch in the Mid-Atlantic, Northeast and New England” today. Winter Storm Janus is forecasted to bring travel delays, school and federal government closings, power outages, and more. With these effects, businesses are impacted quickly and owners are left scrambling to carry on “business…

Workers’ Compensation- Is it working for you?

In 2012, there were over 12 work related deaths per day (US Department of Labor). This statistic shows the importance of a business not only protecting their best asset, human capital, but also their company’s resources.This is where workers’ compensation comes into play. Unless you’re one of the few employers, and I mean FEW, that…

Health Care Savings- Go Ahead. Take It.

Health care, thanks to the Patient Protection and Affordable Care Act, has been quite the hot topic. Managing employee benefits and their associated costs, has never been more important. Employers and employees should be careful not to leave any money on the table when it comes to tax savings. Flexible spending arrangements, or FSAs, have…