Blog

News & Education for MPAY

Blog

News & Education for MPAY

Happy New Year

Happy New Blog!

 5 …4…3…2…1…Happy New Blog! We’re kicking off our new year with new content. First, we’re starting with a blog. As a part of “helping people get the most out of their workday”, our goal is to share our expertise with members of the MPAY Network and MPAY Community. We want to connect with like-minded business…

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Your Client Retention Rate Stinks. Now What?

It’s the beginning of a new year. You lost some clients, you gained some. But do you know why? With reasons ranging from customer dissatisfaction to better offers/marketing from the competition, a high attrition rate is concerning for any business owner. Many reasons could be cited in this article and dissected, but I want to…

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5 Common Year End Mistakes Employers Can Avoid

It’s that time of year when employers are closing out the year and preparing for employees’ Forms W-2 (which I’ll reference as W-2s moving forward). Taking a proactive approach can help employers avoid these common mistakes in 2014. 1. Incorrect Wages One of the most common mistakes made around this time of year is the…

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Health Care Savings- Go Ahead. Take It.

Health care, thanks to the Patient Protection and Affordable Care Act, has been quite the hot topic. Managing employee benefits and their associated costs, has never been more important. Employers and employees should be careful not to leave any money on the table when it comes to tax savings. Flexible spending arrangements, or FSAs, have…

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Workers’ Compensation- Is it working for you?

In 2012, there were over 12 work related deaths per day (US Department of Labor). This statistic shows the importance of a business not only protecting their best asset, human capital, but also their company’s resources.This is where workers’ compensation comes into play. Unless you’re one of the few employers, and I mean FEW, that…

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Winter Storm Janus: Payroll Stopper?

According to The Weather Channel, the “nor’easter” is “poised to pack a massive punch in the Mid-Atlantic, Northeast and New England” today. Winter Storm Janus is forecasted to bring travel delays, school and federal government closings, power outages, and more. With these effects, businesses are impacted quickly and owners are left scrambling to carry on “business…

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CRM – 3 Letters That Could Save Your Business

“I don’t know how many leads my sales team called last week.” “I don’t have accurate revenue forecasts because I have no visibility into the sales pipeline.” “I don’t have a way to record which clients have what services.” “I need to track who referred this client somehow.” Any of these sound familiar? Running a…

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10 Commandments of Human Capital Management

Some of the most important aspects of a business are those who make it run every day. It is necessary to successfully manage your employees, while staying compliant with federal and state requirements. Below are the top 10 recommendations to keep in mind for not only acquiring talent, but retaining it. 1. Talent acquisition Looking…

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Love You or Love You Not? Truth From Your Clients.

As I sit with leaders from Dell, Best Buy, McDonald’s, Xerox, and others this week at the Satmetrix Net Promoter Certification and Conference, one thing is certain- customer loyalty and retention are critical to a successful business, no matter what industry. A customer loyalty strategy (if you don’t already have one) should be at the…

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Customer Loyalty- Get in the Game!

So you don’t have a Super Bowl- sized marketing budget? Maybe you’re a small business that doesn’t have a marketing budget at all! Good news…there are other ways to win new business. How we communicate has changed, how we market has changed, how we service has changed- but one thing has remained the same- “word-of-mouth”…

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