NextGen Updates: Version 1.9 Highlights

WHITE LABEL YOUR WEB PAGE We are thrilled to offer our clients the option of customizing their login page to reflect their company’s style and feel. With the ability to spotlight their logo throughout the application, change the color of the login button to match their branding, and choose a background image – service providers…

Are you fostering a culture of engaged employees?

Employees engaged in their work are more likely to be motivated, loyal to their employer, and focused on achieving business goals and driving the organization’s future. Aren’t your employees the core of your business and the biggest component to your organization’s overall customer experience? Odds are you want to improve culture but don’t know where to start.…

3 Reasons to Focus on Employee Morale

Previously we discussed simple ways to provide better customer service. But we have yet to consider that happy customers can also be the result of happy employees. A handful of companies have figured out how to successfully implement a culture where employees look forward to coming into work every day, are willing to stay late…

Customer Experience: Going for Gold

When was the last time a company exceeded your expectations? Or rebounded well from a mistake? How did that affect your image of them as a service provider? I’m sure we can all drum up a horror story or two from personal experience. That’s easy, but when was the last time you shared a story…

Customer Loyalty- Get in the Game!

So you don’t have a Super Bowl- sized marketing budget? Maybe you’re a small business that doesn’t have a marketing budget at all! Good news…there are other ways to win new business. How we communicate has changed, how we market has changed, how we service has changed- but one thing has remained the same- “word-of-mouth”…

Love You or Love You Not? Truth From Your Clients.

As I sit with leaders from Dell, Best Buy, McDonald’s, Xerox, and others this week at the Satmetrix Net Promoter Certification and Conference, one thing is certain- customer loyalty and retention are critical to a successful business, no matter what industry. A customer loyalty strategy (if you don’t already have one) should be at the…

CRM – 3 Letters That Could Save Your Business

“I don’t know how many leads my sales team called last week.” “I don’t have accurate revenue forecasts because I have no visibility into the sales pipeline.” “I don’t have a way to record which clients have what services.” “I need to track who referred this client somehow.” Any of these sound familiar? Running a…